Troubleshooting
“Reconnect needed” status
Section titled ““Reconnect needed” status”WatsonOS’s access to the client’s Xero organisation has expired or been revoked. Common causes: the connected user’s Xero permissions have changed, the connection was removed from Xero’s Connected Apps, or the client’s Xero subscription has lapsed.
Fix: Click Reconnect Xero and re-authorise with valid Xero adviser credentials.
Sync showing “Failed”
Section titled “Sync showing “Failed””A failed sync usually resolves overnight — WatsonOS retries automatically. If it fails repeatedly, check that the Xero organisation is active and the connected user still has adviser access. Contact help@usewatson.app with the client name and error message if it persists.
”Unsupported currency” message
Section titled “”Unsupported currency” message”WatsonOS requires Xero organisations with AUD as the base currency. If you see this message, the client’s Xero organisation is configured with a different base currency. Contact help@usewatson.app if you believe this is an error.